--Originally published at Information Security Class
Whenever we buy something on Amazon, change the settings of our social media accounts or download a new application, we risk our digital identity. That’s why developers invest lots of hours into refining these actions and making them secure.
Beside hacker attacks, there is also another risk, that can’t be handled by developers, but only by designers: The users. To help them we should obey some rules which are especially relevant when the actions can have drastic impact on the user in a financial or social way.
1. Different actions look different
Whenever a user is doing tasks that could have dramatic impact, e. g. changing account settings or a password, that’s stressful for the user and makes him nervous. Therefore, the UI should make clear what the user has to do right now.
If a user has to enter his mail on one screen and his password on another, like Yahoo and Gmail demand it, the two screens have to look different from each other. Just replacing the word “Email” with “Password” is usually not enough, when the whole structure of the two screens looks the same.
At least the standard text within the text fields should be used to show what’s to enter, as that’s the part of the screen which will attract the user’s attention. Furthermore, it’d be helpful to use different colors for username input and password input, if this doesn’t conflict with the brand. To improve it even further, you could use big icons that show what to enter.
2. Show the user what’ll happen next
Predictability is, in my opinion, the aspect of an UI that makes it useable.
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